Refund and Returns Policy

Refund and Returns Policy

At Ortho Spine Care, we strive to ensure your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward Refund and Returns Policy. Please read the following guidelines carefully to understand our refund and return procedures.

1. Refund Eligibility:

a. We accept refund requests for products purchased directly from our website or authorized retailers. If you purchased the product from a third-party seller, please contact them directly for their refund policy.

b. To be eligible for a refund, the product must be in its original condition, unused, and free from damage. It should also include all original packaging, tags, and accessories.

2. Timeframe for Refund Requests:

a. You may request a refund within 30 days of the date of purchase. If 30 days have passed since your purchase, we regret that we cannot offer you a refund.

b. For mattresses, please note that a minimum trial period may apply. Refer to the product-specific trial period mentioned in the product description for details.

3. Refund Process:

a. To initiate a refund request, please contact our customer support team at [Your Contact Information]. Provide your order details, reason for the refund, and any relevant information.

b. Once we receive your refund request and verify the eligibility, we will process the refund to the original payment method within [number of days] business days.

4. Returns and Return Shipping:

a. If you wish to return the product, please contact our customer support team to obtain a return authorization (RA) number. Products returned without an RA number may not be accepted.

b. You are responsible for the return shipping costs unless the return is due to a product defect or an error on our part.

c. Please ensure that the product is securely packed to prevent damage during transit. We recommend using a reputable shipping service with tracking to monitor the return shipment.

5. Non-Refundable Items:

a. Certain products may be non-refundable, including, but not limited to, personalized or customized items.

b. Mattress protectors and bedding accessories are non-refundable due to hygiene reasons, unless they are unused and in their original packaging.

6. Product Defects and Warranty:

a. If you receive a product with manufacturing defects or damage, please notify us within 7 days of delivery. We will provide instructions for returning the defective item and, if applicable, replace the item at no extra cost.

b. Our products are covered by a [number of years] limited warranty against manufacturing defects. Refer to the product-specific warranty information for details.

7. Exchanges:

We currently do not offer direct exchanges for products. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

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